Frequently Asked Questions
Here are a selection of the questions most frequently asked by our customers:
It was founded in 1991 by David Lloyd and Gary Nichols, the current Managing Director.
As a general rule the time interval is seven days. However, if you require a more urgent delivery don’t hesitate to ask; the chances are that we will be able to accommodate your request.
No, we don’t do weekend deliveries but, on request, we can do after 4pm deliveries.
If my television or kitchen appliance breaks down how long will I have to wait before I get a service call?
It should be no later than 4 working days.
We always leave an equivalent loan product, so there is no waiting involved.
If you do not have your own home insurance then a mandatory Accidental Damage Waiver will be applied to your contract. This costs a little bit extra but covers you for any accidental damage to the product. Please ask our Sales team for more details when you place your order.
Our main existing competitors are: Martin Dawes, Box Clever, Hughes Darling and Wood, Homebuy, Buy as you View, Stuart Darlings, Forbes and R&M rentals.
Their addresses are shown below:
Martin Dawes Limited
Martin Dawes House
10 Westgate Trading Estate
Buy as you View
Unit 6/The Courtyard
Stuart Darling Limited
8 Stratford Road
F Donald Forbes and Co Ltd.
7 Wells Place
R&M Rentals Ltd
6 Albany Parade
Normally when I place orders over the internet I expect to get third party carriers delivering my order. Can I really expect your own employees to deliver and install my order?Thatís absolutely correct. And itís also 99.9% correct if you apply it to service calls. The only exception to the latter is with some Hotpoint/Indesit white goods which are under the first year manufacturerís warranty. In this case we sometimes use the manufacturerís own engineers.
All prices quoted on this website are for monthly Direct Debit. You are also able to pay for items weekly by Standing Order.
Please call us or send an email requesting details.
Customers are of paramount importance to us and we always endeavour to treat everyone fairly. In the unfortunate event of a complaint you can get in touch by calling 01487 772 329 or by sending us an email via our website choosing the 'Complaint (Help us Improve)' option. We welcome feedback so that we can continue to improve service to our customers The page you will need is here: http://www.dialatv.co.uk/customer/contact-us
For further guidance you can visit this page from the Financial Conduct Authority https://www.fca.org.uk/consumers/how-complain
No, delivery and installation is free. However, each application is subject to an £10 administration fee (£20 for technology) which covers the cost of your status check.