Terms and Conditions for using the Dial-a-TV website


Dial-a-TV (Rentals) Ltd is a company registered in England and Wales whose company registration number is 07104275.

Dial-a-TV is a trademark of Dial-a-TV (Rentals) Ltd. All other trademarks, brand names, trading names and logos on this website are the property of their respective owners.

Dial-a-TV welcomes visitors to its site on the basis that they accept these terms. If you do not accept these terms then please do not use this website.

VAT Registration Number
Our V.A.T. registration number is: 984 3959 55.

Content
All content on the website is protected by copyright therefore any unlawful or unauthorised use of any of the content on this website may violate copyright, trademark and other intellectual property laws.
You may not modify any of the content on this website in any way or reproduce, republish or distribute or otherwise use without the express written consent of Dial-a-TV.

Warranties
The information provided on this website does not constitute any contractual commitment binding on Dial-a-TV nor shall such information be construed as an offer to enter into any business relationship.
Dial-a-TV does not accept any liability for any out of date information contained on this website.


DTV Retail – Returns and Refunds
DTV Retail will accept product returns, and offer refunds, within 30 days from the delivery date. Under the Consumer Protection (Distance Selling) Regulations 2000 all customers are entitled to a full refund should they return the product with the 7-day cooling off period. After this 7-day period, and up until the 30th day, a refund on the cost of the product shall be issued but not the delivery/postage cost.

All returned items must be posted back with the Returns Form attached.

To return items please post back to:

Returns
DTV Retail
Units 1-3, Green Farm
Abbots Ripton
Huntingdon
PE28 2PL

Refunds will be issued once the returned stock is received. It's important that returned items are in the best possible condition, so please take reasonable care of them. If returning due to damage then full details must be given on the form attached.

Payment will be refunded to the same bank/credit card that was used to make payment. This will take 2-3 working days to be refunded to your account balance, plus any additional processing time your bank may take.

Data protection and privacy
Dial-a-TV is committed to protecting your personal information. Any details provided by you in using this site will be held and processed in accordance with the Data Protection Act 1998.


Email Policy
The information contained in e-mail messages sent by employees of Dial-a-TV is likely to be confidential and is intended only for the recipient(s) addressed in the e-mail. Any dissemination, distribution, copying, disclosure or use of such messages or their contents to recipients not specified by the original author of the message is strictly prohibited, unless authorisation to do so is given by the original author. If you have received an e-mail from message from Dial-a-TV, or any of its employees, in error, please notify us immediately.

The views expressed in e-mails are those of the author and do not necessarily reflect the views of Dial-a-TV Limited. Any infringement of copyright or other rights or any defamatory statement is contrary to our company policy and outside the scope of the authority of the author.

Although we take steps to ensure that e-mails and their attachments are free from any virus, we would advise you to ensure they are indeed virus free. We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any virus infection and/or breach of confidentiality or of security in relation to transmissions sent by e-mail.

At Dial-a-TV (Rentals) Ltd we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.


• Information provided voluntarily by you. For example, when you register for information or make a purchase.


• Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.


• To provide information to you relating to other products that may be of interest to you. Such additional information will not be provided where you have indicated you do not wish to receive such information.


• To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

When operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• In the event that we sell any or all of our business to the buyer.


• Where we are legally required by law to disclose your personal information.

To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at:
The Data Controller, Dial-a-TV (Rentals) Ltd, PO Box 108, Huntingdon, Cambridgeshire. PE28 2PP

Download Direct Debit Mandate

Dial a TV commenced trading in 1991 and expanded to many parts of the UK until, at the height of the financial crisis in 2008, it temporarily went into Administration. It is once again a thriving and well funded organisation that strives to offer the best possible service and value to thousands of customers in different parts of the UK.

Dial a TV Limited (In Administration) Final Progress Report

The final Administrators report can be accessed by clicking the above link.

Copies of previous reports on the Administration of Dial-a-TV Limited can be provided free of charge by contacting the Joint Administrators at Chantrey Vellacott DFK, Russell Square House, 10-12 Russell Square, London WC1B 5LF.